Can a hotel charge my cc even if I didn’t stay there?
Friday, January 15th, 2010
William asked:
OK, so my fiance made this reservation online a couple of days ago for a weekend stay. Our plans suddenly had to change so I called customer service to cancel the reservation. Customer service told me that this reservation had a ‘NO Cancel Policy’ and that we would get charged anyway. I even spoke to a manager to cancel and explained our situation and he said no. Can the hotel really charge us for services we haven’t even used? Is there anyway around this?
OK, so my fiance made this reservation online a couple of days ago for a weekend stay. Our plans suddenly had to change so I called customer service to cancel the reservation. Customer service told me that this reservation had a ‘NO Cancel Policy’ and that we would get charged anyway. I even spoke to a manager to cancel and explained our situation and he said no. Can the hotel really charge us for services we haven’t even used? Is there anyway around this?